General Manager

The Drivers Cooperative is hiring a General Manager to provide daily leadership to meet the operational, financial, and strategic goals of our business. We are a cooperatively-owned transportation startup that seeks to bring about system change in paratransit and the rideshare platform economy. We deliver thousands of pre-scheduled trips for New Yorkers with disabilities through government contracts, and we are launching a new rideshare app to provide on-demand transportation as well.

The Drivers Cooperative

We are a driver-owned ride-hailing and transportation cooperative in New York City. We aim for driver-members make more on each trip, profits go back to drivers, workers, and the community, and drivers have democratic control over the decisions that affect their lives. We have been featured in The New York Times, AOC, NPR, Fast Company, and many other outlets and the United Federation of Worker Cooperatives has named us the largest worker cooperative in the country.

Role

The General Manager will lead and coordinate a staff team to meet the business, operational, financial, and strategic goals of the cooperative to improve the lives of New York City’s for-hire vehicle drivers. You will work with the Board of Directors, our driver members, and staff team to manage the growth of our transportation cooperative, as well as build out a team over time. Unlike a traditional company, we are owned by our key stakeholders: drivers and workers. You will be working directly with drivers who play an active role in the cooperative through meetings, committees, and elected leadership positions, coordinating and managing a staff, and reporting to a multi-stakeholder board that represents all constituencies. We are looking for a versatile, experienced manager ready to take on the challenge of building the kind of company the world and our members need.

Location

This role is based in New York City. Hybrid in-person/remote work environment.

Responsibilities

  • Report to and work with the Board of Directors to implement the Strategic Plan of the cooperative.

  • Supervise a Leadership Team made up of a Finance Manager, Operations Manager, and Driver Engagement Manager to achieve key performance indicators.

  • With the Leadership Team, manage staff to achieve excellence in daily operations.

  • Plan, develop, implement and direct the organization’s operational and financial performance

  • Ensure alignment between all stakeholders and member-owners

  • Develop new business for the cooperative through direct sales to businesses and responses to public sector RFPs

  • Build the consumer ride-hailing business through marketing to drivers and riders and operational excellence

  • Oversee customer experience for both drivers and riders

Qualifications

  • Commitment to values of the cooperative movement required

  • Experience working in a high-growth organization in a competitive sector is required

  • Experience managing diverse teams is required

  • P&L management is required

  • Humility and an orientation towards inclusive decision-making is a must

  • Experience with community or labor organizing is a plus

  • Experience with shared ownership businesses is a plus

  • Experience with transportation is a plus

  • Experience in consumer services is a plus

  • Experience in government procurement is a plus

  • Bachelor’s degree or Master’s degree preferred

  • Fluency in languages other than English is a plus, particularly Spanish, Bengali, Urdu, Hindi, French, Haitan Kreyol, Russian, Mandarin, and other languages spoken by NYC for-hire vehicle drivers.

  • Strong administrative skills required.

Compensation

The position is compensated in the $63-84k range depending on experience, with the opportunity for performance bonuses and profit-sharing under the cooperative’s patronage dividend plan, and salary increases based on success of the business. Fixed-term contracts are available.

Our Community

The Drivers Cooperative is an equal opportunity employer.

Our members are largely immigrants and people of color. We are especially interested in applicants who have worked in or have personal ties to the communities that our members are from, and experience working in the gig economy, including driving experience.

Apply by email at jobs@drivers.coop